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Location and Job Title:

Front Desk Assoiciate
Asheville JCC
236 Charlotte St
Asheville, NC 28801

Principal Responsibilities:

JOB DESCRIPTION

AQUATICS ASSOCIATE

Classification: Part-time; Hourly, Non-Exempt

Reports To: Aquatic and Wellness Director

Summary: The Aquatics Associate(AA), under the supervision of the Aquatics and Wellness Director, shares in the JCCs commitment to the highest quality of programs while maintaining excellent customer service. The AA is the central point of connection between the JCC and all aquatics program participants. The AA supports the mission of the JCC by ensuring that every individual using the JCC pool receives a warm welcome while also ensuring that a safe and secure environment is maintained at all times.

Qualifications:

Education:

High school diploma or equivalent preferred

Experience/Skills:

Exceptional interpersonal skills

Exceptional verbal communication skills

Exceptional conflict management skills

Exceptional customer service skills

Strong knowledge of or open to learning about Jewish culture, values, and traditions

Proven skills developing connections with people.

Engaging, Responsive, Professional

Previous sales or customer service experience desirable

Working knowledge of Microsoft Word, Excel, and ability to learn/utilize membership database programs and website management programming, Daxko knowledge

Principal Responsibilities:

Sales and Engagement

The AA is the welcoming face of the JCC and Jewish community to all who make contact with the organization through our aquatics programs. Above all, the AA creates a sense of belonging among JCC members and the greater community, encourages deeper engagement, and promptly acknowledges and addresses all member/community questions and concerns

Respond to membership inquiries, help to orient new and prospective members, respond to community inquiries about aquatics programs and schedules, troubleshoot and resolve member questions/concerns/special circumstances.

Actively cross-sell all JCC programs and services (ex. preschool, camp afterschool, swimming, adults, volunteers, fundraising events, corporate partner and advertising opportunities, etc.)

Administration, Finance & Security

Ensure prompt and efficient answering of JCC incoming phone calls

Take messages for staff without phone extensions

Monitor front door ingress/egress

Ensure staff/visitor/member compliance with JCC front door/sign-in policies

Monitor member access to pool facilities, payment of guest fees

Assist with enforcing all JCC safety/security/membership policies and procedures

Intake, sorting & distribution of incoming mail

Sales and processing of point-of-sale items

Intake and processing of checks and credit card payments

Assist with member-related administrative tasks as requested

Selling year round memberships

Reception Area

Ensure reception area is neat and clutter-free

Periodically remove old flyers from bulletin board

Ensure fire doors remain closed

Agency Responsibilities

Attend monthly evening staff meetings

Maintain and enforce agency policies and procedures

Perform miscellaneous agency administrative tasks as assigned

Keep informed of events and programs happening within every JCC department, and throughout Jewish Asheville

All JCC Employees are expected to demonstrate:

Initiative: Work independently, efficiently and effectively; look for opportunities to take on more responsibility, seek areas of improvement and exhibit appropriate leadership qualities

Creativity: Think of new ways to improve and streamline workflow

Ownership/Commitment: Take pride in work; accept responsibility for the final outcome; take an active role in maintaining a clean work environment; and look for professional growth opportunities

Reliability: Follow through on projects and responsibilities; good organization and time-management skills; prioritize duties without sacrificing quality

Professional Demeanor: A positive worker and team member; act as a role model; strive to achieve excellence; respect personal and professional boundaries; help to create a positive work environment; deal with conflicts in a respectful and professional manner

Adaptability/Flexibility: Not locked into one way of doing things; eager to learn and apply new techniques; approach problems in a solution-oriented manner; capable of making decisions in a timely manner with due consideration

Motivation: Energetic and enthusiastic; work hard to meet or exceed all job responsibilities; able to stay on task without direct supervision

Affability/Pleasantness: Courteous to customers and other staff; help to create a positive team atmosphere; act in a manner that make others feel comfortable and safe

Self-Awareness: Able to actively receive feedback by listening and integrating feedback to enhance performance; open to suggestions for growth by being able to accept developmental feedback.

Attendance and Punctuality: Prepared to begin work at scheduled time; work until shift is done; arrive to meetings on time; communicate schedule or availability changes as required by supervisor

Communication Skills: Keep lines of communication open with customers, families, advocates, and administration; easily accessible to others

Alignment with culture, values and mission of the JCC; works with others to achieve organizational goals

*PLEASE NOTE, THIS IS A NEW POSITION AND DUTIES AND RESPONSIBILITIES ARE SUBJECT TO CHANGE.

Minimum Qualifications:

Qualifications:

EARLY MORNINGS, NIGHTS AND WEEKENDS

Education:

High school diploma or equivalent preferred

Experience/Skills:

Exceptional interpersonal skills

Exceptional verbal communication skills

Exceptional conflict management skills

Exceptional customer service skills

Strong knowledge of or open to learning about Jewish culture, values, and traditions

Proven skills developing connections with people.

Engaging, Responsive, Professional

Previous sales or customer service experience desirable

Working knowledge of Microsoft Word, Excel, and ability to learn/utilize membership database programs and website management programming, Daxko knowledge


Agency Information:

Asheville JCC