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Location and Job Title:

Part-Time Audience Services Associate
Edlavitch JCC of Washington, DC
1529 Sixteenth Street NW
Washington, DC 20036

Principal Responsibilities:

The Audience Services Associate provides box office and front of house support to ensure the highest level of customer service for our patrons through every stage of their ticket purchase process and visit for performances.
Responsibilities include daily box office duties such as assisting subscribers and single ticket buyers with questions, exchanges, directions, purchases, and donations. The Audience Services Associate also participates in the annual subscription campaign, assists with group reservations and other tasks assigned by the Director of Patron Services.

During performances, ticketing responsibilities include preparing will call tickets and completing sales reports for day-of-show purchases. House management responsibilities include welcoming and cultivating patrons, overseeing front of house operations, supervising volunteer ushers, managing concessions, and aiding audience members to make their visit rewarding.

Daytime box office shifts available Monday through Friday from 12 to 4 pm, and additional box office and house managing shifts available based on the performance schedule, which includes nights and weekends.






Minimum Qualifications:

Experience using a customer database, POS, or ticketing system.
Strong customer service skills in person, in writing, and over the phone.
Ability to maintain a professional demeanor under pressure.
Direct house management and ticketing experience preferred but not required.

Agency Information:

The Edlavitch DCJCC (EDCJCC) is the Jewish community's address in our Nation's Capital, providing uniquely urban educational, social, cultural and fitness programs to the metro DC community. The mission of the EDCJCC is to preserve and strengthen Jewish identity, heritage, tradition and values through a wide variety of social, cultural, recreational, and educational programs and services. Though its primary focus is on the Jewish community, membership and participation in activities of the EDCJCC are open to all residents of the metropolitan area. Originally established in Washington in the 1920s, the EDCJCC is now visited by over 50,000 individuals each year.

The EDCJCC provides an array of programs to the Washington DC community, including:

Arts  Located near Dupont Circle, the EDCJCC is the only JCC in the nation to employ a professional acting company as one of its programs. Theater J, which produces several full-scale performances each season in the Centers Aaron & Cecile Goldman Theater, seeks to celebrate and explore the complexities and nuances of both the Jewish experience and the universal human condition. In addition to Theater J, EDCJCCs Morris Cafritz Center for the Arts annually produces the Washington Jewish Film Festival and the Washington Jewish Music Festival, as well as other events designed to showcase the rich history and culture of Jewish arts.

Please send letter of interest and resume to Brian Andrade, Director of Patron Services at Brian@theaterj.org. No phone calls please.

The Edlavitch DCJCC is an inclusive equal opportunity employer.