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Location and Job Title:

Membership Manager
Stroum Jewish Community Center
3801 East Mercer Way
Mercer Island, WA 98040

JCC Info:

Founded in 1949, the Stroum JCC is dedicated to the enrichment of life for the Jewish and general community in the greater Seattle area. The J has two locations: the main campus on Mercer Island and a Seattle campus of our Early Childhood School at Temple Beth Am. Membership is open to everyone.

The J offers a variety of programs and activities for everyone from newborns to seniors. The J on Mercer Island is home to an Early Childhood School, a newly remodeled state-of-the-art auditorium, an upgraded Fitness Center, an indoor pool, and more.

Principal Responsibilities:

Position Summary:

The Membership Manager is responsible for member engagement and retention, as well as the acquisition of new members by increasing the prospect base at the SJCC.

Essential Duties and Responsibilities:

Minimum Qualifications:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

Bachelor's degree (B. A.) from a four-year college or university and three to five years of experience with customer service, membership, and membership retention; sales experience preferred.

Ability to work with high attention to detail; stellar customer-service orientation with a high level of professionalism with a strength in diplomacy and discretion; proficiency with project management and effective organizational skills; ability to work effectively both independently and as part of a team; manage multiple projects to achieve program and project goals; experience working with volunteer committees, vendors, and donors; and the ability to handle multiple tasks effectively and capable of working within deadline-driven environment.

Certificates and Licenses:

No specific certificates or licenses required.

Computer Skills:

Working knowledge of Microsoft Word, Excel, Outlook, and Powerpoint is required.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands and Work Environment:

The information described below represents the physical activities and surroundings one may encounter when performing the duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: To perform the job, the employee is frequently required to talk and hear on the telephone and in person with individuals and groups. The incumbent may carry materials weighing up to 20 pounds.

Environmental Conditions: The work is typically performed in an office environment, with a moderate noise level. Occasional travel to other areas of the facility may be required, where the noise level is moderate to loud and environmental conditions may include slippery surfaces, crowded areas, or working near moving parts (e.g. exercise equipment). Local travel may be required.