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Location and Job Title:

Tier 1 Helpdesk Support
Marcus JCC of Atlanta
5342 Tilly Mill Rd
Dunwoody, GA 30338

Principal Responsibilities:

Job Summary:

The Tier 1 Helpdesk Support Technician will be responsible for maintaining a smooth and efficient workflow within the IT Helpdesk and IT Administrative environment. The Tier 1 Helpdesk Support Technician will be the first point of contact for resolving technical issues and IT change requests. The position also serves as a guarantor of satisfactory follow-through, status updates and closure for issues requiring escalation to system administrators, technicians, IT management or outside contractors.


Minimum Qualifications:


Agency Information:

The Marcus Jewish Community Center of Atlanta (MJCCA) is among the largest Jewish community centers in the world! The MJCCA is a thriving, dynamic, ever changing organization serving over 60,000 people each year. The MJCCA's modern, multi-purpose Zaban Campus sits on 52 acres in Dunwoody where people across all generations participate in every possible kind of program that helps people meet their newest lifelong friends, learn new skills and enhance their overall quality of life.

The MJCCA has always given the community a place to gather and connect with friends and family through meaningful programs and much-needed services. For 100 years, the MJCCA has turned everyday minutes into Jewish moments that are remembered for a lifetime.

If you join our 500 full- and part-time family of staff members, you will be part of an amazing agency that has been voted as a Top 100 Workplace for 8 years in a row.