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Location and Job Title:

Systems Business Analyst
Marcus JCC of Atlanta
5342 Tilly Mill Rd
Dunwoody, GA 30338

Principal Responsibilities:

Want to be a part of a team implementing a large Salesforce based membership project? The MJCCA is looking for a systems business analyst to join the team.

The Salesforce Business Analyst works under the direction of the Director of Information Systems to support MJCCA managers, internal users, power user team members to administer, maximize, and enhance Traction Rec (a customized Salesforce CRM) or other Salesforce related systems, and to provide highest quality support services to MJCCA members and program participants.

The Marcus Jewish Community Center of Atlanta (MJCCA) is a non-profit organization that has served the Atlanta community for more than 100 years.Serving 12,000 members and over 55,000 people in the Atlanta community through a wide variety of innovative programs and vital services. The MJCCA was ranked among the Top Workplaces for seven consecutive years by the Atlanta Journal Constitution, and is widely regarded as one of the premiere JCCs in the country.

As a Top Workplace in Atlanta, we pride ourselves in providing our full-time staff with a great work-life balance, staff appreciation events, excellent health and wellness programs, retirement plan, life insurance, generous vacation and sick benefits.Employees also receive free family membership, which includes access to our state of the arts fitness center, indoor and outdoor aquatic centers, culinary & arts classes, and additional discounts to all of our programs.

Minimum Qualifications:

Daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.

Develop and create customized reports and dashboards.

Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, managers, strategic planning and analysis staff and/or outside consultants as needed.

Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.

Assessing internal user satisfaction and concerns.

Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as new database uses are developed.

Create and modify online Aura donation forms that integrate with iATs.

Assist with support of 3rd party integrations including website, access control, fitness, ticketing, etc.

Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements.

Train new and existing users on how to use database applications.

Keep application users informed about system functionality and enhancements.

Logging and tracking identified system problems through resolution.Provide Tier 2 support to IT System Administrators.

Additional duties as assigned

Education/Experience

Agency Information:

Impacting more than 55,000 people annually, the Marcus Jewish Community Center of Atlanta is welcoming to people of all faiths, ages, and backgrounds. One hundred years ago, Jews with vastly fewer resources than today built a Jewish Community Center in Atlanta. With little more than their passion for a better life, they built a safe, secure, and vibrant community center for their families and for all of the Jewish Atlanta families who followed.

The MJCCA has always given the community a place to gather and connect with friends and family through meaningful programs and much-needed services. For 100 years, the MJCCA has turned everyday minutes into Jewish moments that are remembered for a lifetime.