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Location and Job Title:

FRONT DESK RECEPTIONIST
The Jewish Community Center of Greater Columbus
1125 College Ave.
Columbus, OH 43209

Principal Responsibilities:

Ensures the best possible member and guest satisfaction through a welcoming friendly and positive manner; receives and welcomes people as they enter the JCC either physically or via the telephone; confirms membership status; accurately manages point of sale transaction; securely distributes and receives health center keys, triages deliveries and responds to member & guest inquiries.

Minimum Qualifications:

Qualifications:
1. Knowledge and Education - Minimum Required or Preferred: GED required, High School Diploma preferred
2. Experience - Minimum Required or Preferred: 1+ year experience as a front desk receptionist, preferably in a hospitality environment
3. Special Skills:
a. Personable, diplomatic, & passionate about providing outstanding customer service
b. Thrives on successfully communicating with a diverse population
c. Highly organized & attentive to details
d. Calmly multi-tasks
e. Consistently maintains a high level of professionalism
f. Proficient in the use of a computer & related software applications

Duties and Responsibilities:

 Receive members and visitors to the JCC
o Check membership
 Require members to scan in
 Issue guest passes as needed
 Confirm membership status for passes and program registration
o Issue guest / temporary passes as appropriate
o Distribute and collect Health Center keys
 Sell and accurately complete sales transactions: concession items, programs, personal training, massage sessions, pro shop items; tickets for events, Gallery Players, Book Fair, Film Festival, dinners, etc; catering, etc.
o Receive program registration and payments
 Accurately complete all required paperwork
o Sign members in for their massage / personal training sessions (package)
o Print and distribute receipts for purchased services
 To appropriate staff
 Balance cash drawer accurately after each shift
o Maintain correct opening and closing bank
 Responsible for racquetball and tennis court reservations
 Agency point of contact for Building Operations
 Exceed expectations when providing members / visitors with requested information
o Promptly refer member / visitor to appropriate staff &/or JCC department
 Deliver outstanding customer service in a friendly, polite and diplomatic manner
o Give member / visitor needs and requests the highest priority
 Promote new programs to members and staff
 Promptly and accurately direct all telephone inquiries
 Call 911 and triage phone calls during emergency
o Learn and maintain working knowledge of JCC emergency procedures plan
 Receive, verify, and sign for deliveries; communicate delivery to JCC recipient
 Provide accurate and timely back up support for agency's administrative overflow on an as needed basis
 All other duties as assigned.

Agency Information:

Mission Statement:
The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community.