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Location and Job Title:

Membership Service Specialist - Full Time
Schwartz/Reisman Centre
9600 Bathurst St
Vaughan, ON L6A 3Z8

Principal Responsibilities:

Do you love working with people? Are you a connector? Do you want to be part of the JCC mission building Jewish community? Do you want to come to work every day and make a positive difference? We have a great opportunity for you to become part of the J team and build your career with us at the Schwartz/Reisman Centre (SRC).

We have an immediate opening for a full-time friendly, caring, capable and motivated guest relations enthusiast, preferably with hospitality experience, to join our vibrant Member and Guest Relations Team (must be able to work a combination of day, evening, and weekend shifts).

KEY RESPONSIBILITIES INCLUDE:

  1. Creating a welcoming presence and positive first and last impression and experience for all members and guests seeking assistance and/or using the Centre; build member/guest relations through positive, friendly, efficient and appropriate interactions.
  2. Implement member engagement and retention strategies including calling new members at regular intervals and connecting them to other programs, departments and people in the J; arranging member appreciation activities and small events.
  3. Processing membership changes including account freeze requests; adding/deleting members to same account; cancellations; extension of term of term memberships; adding comments to accounts for customer service team; account reactivations.
  4. Processing day-to-day operational tasks for example; updating health information, processing information in CSI database; issuing 7 day guest passes; filing; printing confirmations to attach to paperwork; issuing receipts for dues paid; checking membership email; monitoring accounts for inactive cards outstanding balances.
  5. Processing daily billing including updating credit card or EFT (debit); outstanding balances;refunds; payments for outstanding balances; credits; inputting free month's; calling re new expiry dates; resolving disputes over past payments.
  6. Resolving Complaints as needed and knowing when to escalate for assistance.
  7. Fielding inquiries and providing information in person, on the phone and via live chat: topics include: guest pass; membership rates; Centre policies;access cards; program specific questions; group ex questions - time/ instructor changes; cancelation inquiries.
  8. Providing Customer Service Desk Support when needed, including issuing towels to members with towel service; covering staff breaks; directing people to service or sales; controlling entry to fitness centre; directly walking swim registrations to aquatic office and handing off.
  9. Be the face of the J and enhance our member and guests Jewish journey at the J.

Minimum Qualifications:

KEY REQUIREMENTS INCLUDE:

APPLICATION PROCESS:Guided by Jewish values, the SRC (situated in Vaughan - Bathurst/Rutherford) is dedicated to serving the community's cultural, educational, fitness, social, spiritual and recreational needs. Accommodations during all phases of the hire process will be made wherever possible. The key to our success is providing an exceptional first point of contact for all our members and guests and providing an inspirational and memorable user experience. If you are interested and qualified for this position and able to work 40 hours a week in a combination of day, evening and weekend shifts, please submit your resume by e-mail no later than March 31, 2018 to jeanette@srcentre.ca. Please also state which days/hours you are available to work.

Agency Information:

The Schwartz/Reisman Centre (SRC) situated in Vaughan, Toronto, Ontario is a vibrant and welcoming hub that inspires meaningful and healthy lifestyles. As a primary destination of Jewish engagement, the JCC strengthens individuals and families through its dynamic program offerings.