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Location and Job Title:

Afternoon/Evening Receptionist
Boulder JCC
6007 Oreg Avenue
Boulder, CO 80303

Principal Responsibilities:

Organization: Boulder Jewish Community Center [Boulder JCC]

Job Title: Afternoon/Evening Receptionist

Part-time and full-time options

Department: Operations

FLSA Status: Non-Exempt


KEY RESPONSIBILITIES

Reception/Managing phone and foot traffic  Welcome visitors to the Boulder JCC; verbally greet each visitor to the extent possible with a warm and welcoming disposition

o Help direct visitors to destination  Answer main Boulder JCC phone line; screen and direct calls as needed  Ensure visitor comfort in lobby  Answer inquiries on the phone or in person  Take messages when needed and forward to appropriate person in a timely fashion  Maintain welcoming, organized, and clean reception and lobby areas o Monitor and update Community Welcoming Board; keep current per Community Board Process  Ensure that reception area is always staffed

Security

 Opening building:

o Turn on lights

o Set up coffee in Admin suite

o Set up for early meetings per meeting requirements

 Monitor people entering the BJCC

 Maintain visitors' logbook and prepare visitor badges

 Understand, follow, and engage others in security processes and protocols

 Be aware of, and respond appropriately to security concerns  Partner with security guard to coordinate on any security concerns/protocols

 Closing Building:

o Clean Admin coffee urn/kitchen area

o Turn off lights

Staff Support

 Direct inquiries by staff to appropriate department

 Support management of internal reservations of Boulder JCC facility for staff per Internal Reservation Process

o Maintain reservation calendar

o Confirm holds/reservations

o Facilitate information gathering

 Provide general clerical and administrative support as requested

 Provide meeting support as required including room and beverage set up for internal meetings and rental clients, as requested

 Manage mail

o Receive and sort incoming mail and deliveries

o Prepare outgoing mail and deliveries

Other

 Monitor Tumble Room

o Take payment

 Maintain Petty Cash Box per Petty Cash Process and Policy


Qualified applicants: Please send a letter of interest and a current resume.

Minimum Qualifications:

SKILLS AND QUALIFICATIONS

 Demonstrated customer-service orientation; welcoming and professional demeanor

 Strong interpersonal skills

 Ability to work afternoons and evenings (2 to 4 weekday evenings a week until 9 pm)

 Strong verbal communication skills, including listening, and speaking

 Strong written communications skills

 Strong and amiable telephone presence

 Highly organized with attention to detail

 Solid computer skills (Microsoft Office Suite and Google Suite)

 Able to manage multiple tasks simultaneously

 Reliable

 Able to manage stressful situations

 Able to execute administrative and clerical functions

 Able to process and protect confidential information in a professional and discreet manner

 Able to work independently and collaboratively in a team environment

Agency Information:

ABOUT THE BOULDER JEWISH COMMUNITY CENTER

The Boulder Jewish Community Center's [Boulder JCC] mission is to provide programs and services based in Jewish values and traditions in a place where people of all ages and backgrounds gather to connect, exchange ideas, learn, and grow. The Boulder JCC is recognized for its innovative approaches to community engagement with the next generation and families through meaningful experiences and philanthropy.

The Boulder JCC recently completed building its new 52,000 square foot facility sitting on a beautiful 10-acre campus in East Boulder. As a community convener and one of the central addresses of Jewish life in Boulder County and beyond, the Boulder JCC prides itself on offering a wide array of community programming including one of the best Boulder preschools, day camps, after school classes, and arts and culture programs serving infants, toddlers, youth, families, teens, young adults, and adults. The new Boulder JCC further fulfills its mission by being a primary destination for all of Boulder County as a place for meetings, celebrations, fundraisers, and other community events.

The staff at the Boulder JCC is hard working, collaborative, passionate, and committed to mission. The team is driven by a desire to serve the community broadly and deeply. The organization continually strives to improve its delivery of content and services with a focus on its values. The Boulder JCC endeavors to hire individuals who are committed to the JCC's values, believe in the power of community and want to help grow a dynamic organization.

JOB SUMMARY The Receptionist reports to the Senior Director of Operations and has the primary responsibility of ensuring a welcoming and informative presence for parents, children, visitors, and staff at the Boulder JCC. The Receptionist serves as one of the most important ambassadors for the Boulder JCC as he/she is often the first person a visitor encounters upon entering/calling the agency. The receptionist will greet visitors, direct all incoming foot and phone traffic, schedule meeting/activity rooms, and answer BJCC inquiries, including some high-level program questions. The Receptionist also plays an important role in the security at the Boulder JCC, by following security protocols, maintaining an accurate visitor log, and engaging others as needed to ensure safety at the BJCC.