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Location and Job Title:

Membership Sales Associate
Galbut Family Miami Beach JCC on the Simkins Family Campus
4221 Pine Tree Drive
Miami Beach, FL 33140

Principal Responsibilities:

Essential Functions:

Minimum Qualifications:

Responsibilities (Include but not limited to):

  • Ongoing retention calls to new and current members regularly to insure usage and satisfaction. Troubleshoots any problems along the way, with sensitivity to other departments.
  • Retaining current members with a high level of customer satisfaction.
  • Working across departments to reach sales revenue goals in all areas, with focus on cross-selling and collaborative marketing
  • Acquiring new members and introducing them to the value of MBJCC membership.
  • Maintain daily logs of tours, information calls, and guests to follow-up on, and track progress
  • Assist in supporting the department infrastructure
  • Assist with special events, open houses, monthly membership appreciation events, etc. to bring prospective clients to the MBJCC and retain current members
  • Develop relationships with J Perks Members and work to increase program participation
  • Promote additional service and product sales at point of sale (upselling memberships, programs and services)
  • Engagement with both new and current members relative to usage and success of their membership with the MBJCC
  • Timely responsiveness to member feedback. Follow up with members within 24 hours

Agency Information:

Who We Are:The Miami Beach JCC is a community agency with a fitness center, pool, summer camp, Arts & Culture, after school activities and a variety of enrichment programs and cultural events for all ages and segments of the community.