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Location and Job Title:

Customer Service J Ambassador - Full Time
Schwartz/Reisman Centre
9600 Bathurst St
Vaughan, ON L6A 3Z8

Principal Responsibilities:

Do you love working with people? Are you a connector? Do you want to be part of the JCC mission building Jewish community? Do you want to come to work every day and make a positive difference? We have a great opportunity for you to become part of the J team and build your career with us at the Schwartz/Reisman Centre (SRC)

We have an immediate opening for a full-time friendly, caring, capable and motivated guest relations enthusiast, preferably with hospitality experience, to join our vibrant Member and Guest Relations Team (must be able to work a combination of day, evening, and weekend shifts).


  • Create a welcoming presence and positive first and last impression and experience for all members and guests seeking assistance and/or using the Centre.
  • Provide courteous, professional, friendly and knowledgeable information to the public regarding all programs and services offered at theSchwartz/Reisman Centre (SRC) and by Lebovic Campus tenants; in-person and via phone/email/fax/live chat.
  • Actively promote and cross-promote all programs, classes and special events; take initiative and stay abreast of program changes and new additions.
  • Implement member/guest relations standard operating procedures at all times of the day, on all shifts.
  • Provide way-finding assistance to members/guests, including physically walking them over to the correct room when required.
  • Hand out towels, tokens, wrist bands.
  • Perform administrative tasks.
  • Successfully and professionally troubleshoot member/guest issues; escalate for manager attention where needed.
  • Maintain effective communication and shift change processes within the team.
  • Build member/guest relations through positive, friendly and appropriate interactions.
  • Be the face of the J and enhance our member and guests Jewish journey at the J.

Minimum Qualifications:



Guided by Jewish values, the SRC (situated in Vaughan - Bathurst/Rutherford) is dedicated to serving the community's cultural, educational, fitness, social, spiritual and recreational needs. Accommodations during all phases of the hire process will be made wherever possible. The key to our success is providing an exceptional first point of contact for all our members and guests and providing an inspirational and memorable user experience. If you are interested and qualified for this position and able to work 40 hours a week in a combination of day, evening and weekend shifts, please submit your resume by e-mail no later than March 31, 2018 to

Agency Information:

The Schwartz/Reisman Centre (SRC) located in Vaughan, Toronto Ontario (Bathurst St /Rutherford Rd) is a vibrant and welcoming hub that inspires meaningful and healthy lifestyles. As a primary destination of Jewish engagement, the JCC strengthens individuals and families through its dynamic program offerings.