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Location and Job Title:

Member Experience Director
Jewish Community Center of Austin
7300 Hart Ln
Austin, TX 78731

Principal Responsibilities:

Position Overview: Shalom Austin continues to grow and expand the 360-degree engagement experience we offer to the Jewish community in Austin and Central Texas.Our members are integral to the vibrancy, energy, and success of Shalom Austin.This person in this position is responsible for ensuring that each members experience with Shalom Austin begins positively and remains exceptional in all interactions that member has with the associated teams.

The Member Experience Director facilitates, develops and evaluates membership and member experience operations.This position serves an important role nurturing existing members and strategically facilitating the acquisition of new members. Members should leave Shalom Austin feeling better than when they arrived. This position leads the Member Experience team.

Essential Functions and Responsibilities:

Membership Development and Strategy

Membership Sales and Stewardship

Leadership and Reporting

Minimum Qualifications:

Core Competencies

Minimum Required Qualifications

Demonstrated success with sales, preferably growing membership in a nonprofit

Three years experience in a leadership capacity, preferably at a JCC, YMCA, or University Recreation center

Demonstrated success as intermediate level user of Microsoft Office suite

Willingness and ability to work nights and weekends, to deliver programming

Bachelor's degree in related field

Preferred Qualifications

Cultural competency with Judaism or Jewish culture

Experience with Raiser's Edge software and/or other membership databases

Two to four years experience working with lay leaders and volunteers