Location and Job Title:
Refugee Resettlement Program Manager
Jewish Community Alliance of Southern Maine
1342 Congress St
Portland, ME 04102
KJFS seeks an energetic, compassionate, and detail-oriented program manager as we establish this program for newly-arriving refugees and asylees. The overall goal is to help vulnerable clients become self-sufficient in their new communities by providing basic needs and a core group of services for a refugee's first three months in the U.S.
The Program Manager will be responsible for establishing protocols and procedures, maintaining records and budgets, and providing all aspects of social service delivery for refugee families. The individual will assist client families with a variety of basic needs services, including housing, public benefits, ESL classes, job programs, school enrollment, household budgets, public transit, banking and bills, medical care, referral for basic legal processes, and orientations. In addition, they will advocate for clients as needed, helping them understand both their rights and obligations in our country. Refugee Resettlement is a hands-on, detailed, and time-bound program, and the program manager is responsible for thorough and accurate case noting and documentation of services, as well as timely reporting.
The primary responsibilities of the position include, but are not limited to:
- Deliver core resettlement services to ensure compliance with all program standards and grant requirements under refugee resettlement program's federal government contract, assisting with client needs related to housing, transportation, healthcare, and education over a three-month period.
- Assist clients with applications for public benefits, social security cards, state IDs, and other programs as appropriate.
- Ensure that all electronic and hard case files and databases are maintained in accordance with contract requirements and that all records required are submitted on time and in accordance with guidelines.
- Ensure timely delivery of all R&P Grant case reports.
- Act as principal liaison with HIAS on issues of case allocation and assurance.
- Participate in the development of grant proposals.
- Maintain ongoing communication with the Executive Director on the status of programs, clients and outcomes.
- Provide timely reports and staff the JFS Refugee Resettlement Committee.
- Work together with volunteers and other local organizations to provide additional support, training, and material assistance to clients.
- Over time and as the program grows, potentially help to expand through recruitment, hiring, training and supervision of an additional part time resettlement services team member.
This position reports to the Executive Director, and is full time, 40+ hours per week. This position requires the ability to work evening and weekend hours, including occasional availability outside of normal work hours for client emergencies.
This is a one-year, grant-funded position with a salary of $55,000-60,000. The position is exempt. The JCA offers a competitive benefits package that includes partial contribution toward individual health insurance, employer paid short and long-term disability and life insurance, and generous paid time off including Federal and Jewish holidays. Programmatic discounts are also available.
- Bachelor's Degree required. Degree in social work, human services, sociology, government, international relations, or other related field, or equivalent professional experience preferred.
- Minimum five years related work experience with increasing levels of responsibility.
- Proven ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment.
- Experience in direct service and effective communication with refugee, immigrant, or other vulnerable and/or multicultural populations required.
- Enthusiasm, persistence, and positive energy; compassion and patience.
- Comfort using public transportation and a valid driver's license. Ability and willingness to travel for airport pick-ups, home visits, and appointment accompaniments.
- Outstanding judgment and attention to detail. Excellent organizational, leadership, and time management skills.
- Language skills beyond English extremely helpful, especially Arabic, Swahili, French, Pashto, Dari/Farsi, Urdu, Burmese, Ukrainian, and/or Russian.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint), internet research, and experience using databases and information gathering systems.
55,000 - 65,000
Based on the tradition of "welcoming the stranger," and in partnership with HIAS, the oldest refugee resettlement organization in the world, Michael Klahr Jewish Family Services (KJFS) provides supportive services to refugees from all backgrounds to assure their full integration into American society. Refugee resettlement is a humanitarian program designed to assist those who have been persecuted due to their race, religion, nationality, membership in a social group or political opinion, displaced from their home countries, and selected to come to the US through our federal US Resettlement program.