You are here: Home
| Search for a Job
Location and Job Title:
Manager of CRM and Stewardship
Staenberg-Loup Jewish Community Center
350 South Dahlia Street
Denver, CO 80246
To apply, please send cover letter and resume to Cathy Sanders at firstname.lastname@example.org
The CRM (Customer Relationship Management) and Stewardship Manager is integral to the success of the JCC and plays a vital role in advancing the goals of the Philanthropy Department. This position reports directly to the Chief Development Officer and manages all aspects of the stewardship program and the CRM.
Role and Responsibilities
- The CRM and Stewardship Manager is responsible for developing, implementing, and tracking the success of a donor stewardship plan that will enhance and grow revenue.
- This role provides excellent relationship management and customer service to current and prospective donors, including regular phone calls, written communications, and timely responsiveness to requests and inquiries.
- Serves as CRM administrator, overseeing policies, procedures, and automated processes to ensure the efficient flow of data, smooth integration between and among systems, and the confidentiality and security of constituent information.
- Conducts data entry and maintains donor database to ensure accurate information including recording gifts, overseeing thank you correspondence to ensure donors are thanked in a timely and meaningful fashion relative to their level of giving and keeping organized donor records.
- Produce monthly fundraising and key performance indicator reports.
- Provide organization and coordination to marketing projects for all J programming.
- Run donor analysis queries and reports through Raisers Edge or other software, collaborating with staff to create and manage queries and reports based on specific requests.
- Build and carry out a donor cultivation and stewardship plan that establishes a cohesive calendar of cultivation, solicitation, and stewardship efforts that achieve annual giving goals.
- Manage and coordinate donor cultivation events including, but not limited to tracking of attendee responses and coordination of location and vendors as needed.
- Manage stewardship and cultivation activities that utilize a variety of channels (e.g. direct mail appeals, electronic solicitation, days of giving, workplace giving, and social media campaigns) to communicate with potential and current donors.
- Other duties as assigned.
Qualifications and Education Requirements
- Bachelor's Degree and 3 to 5 years successful experience in nonprofit fundraising and communications.
- Demonstrated ability to develop, advance, and sustain positive relationships with diverse populations.
- Strong relationship-building as well as advanced written and oral communication skills.
- Highly organized, enthusiastic, efficient, and committed personality able to work independently and collaboratively
- Attention to detail balanced with the ability to recognize the larger picture in relation to program/ organizational trends
- Strong understanding of and experience with Microsoft Office Suite.
- Experience working within and managing a donor CRM.
- Self-starter who can manage multiple, competing deadlines.
- Passion for the mission of the Jewish Community Center of Denver.
- Desire to be a part of an innovative, fast-paced organization and development department and a willingness to participate in a variety of activities to help advance the philanthropic goals of the department.
Physical/Mental Requirements (ADA Compliance)
There will be some light physical demands (i.e. spending hours listening and talking; working on the computer and phone; driving to appointments and events; lifting light pieces of equipment and materials; and occasionally working long days, nights or weekends).
This full-time position is benefits-eligible. The JCC contributes a portion of medical, dental and vision plan premiums and pays for Basic Life Insurance & AD&D, Short-Term Disability and Long-Term Disability. There are additional voluntary benefit plans available. The JCC has a 401(K) Plan available for elective deferral contributions for employees over 21 years of age, with no waiting period. Paid Time Off is a day-one benefit, accrued based on years of service and in compliance with the Colorado Healthy Families & Workplaces Act.
Note: This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position; however, the employee will be held responsible for all duties assigned.
The Jewish Community Center values diversity and inclusiveness and is an equal opportunity employer
$55,000 - $65,000
Celebrating its 100th year in the Denver community, the Staenberg-Loup Jewish Community Center is a vibrant and inclusive family and social gathering place that provides educational, cultural and recreational programs to serve and strengthen the community, guided by timeless Jewish values.