Member & Guest Experience

• Greet and welcome members, guests, and prospective members in a friendly, professional, and inclusive manner.

• Serve as the first point of contact for questions, concerns, and general information about the JCC.

• Provide exceptional customer service and help create a positive experience for all visitors.

Membership & Sales Support

• Support membership acquisition, retention, and engagement efforts through outstanding customer service and relationship building.

• Provide information about memberships, programs, facility amenities, events, and services.

• Assist prospective members with inquiries, tours, and referrals to appropriate staff.

• Identify opportunities to connect members and guests with additional JCC programs, classes, services, and events.

• Support membership promotions, special events, open houses, and community outreach initiatives.

Front Desk & Operations

• Maintain the daily operations of the Welcome Desk, ensuring a professional and organized environment.

• Answer phone calls, respond to inquiries, transfer calls appropriately, and take accurate messages.

• Monitor facility access and assist with member check-in procedures.

• Support opening and closing procedures as assigned.

• Maintain accurate records related to memberships, program registrations, facility usage, and participant information.

• Assist with administrative tasks and special projects as needed.

Program Registration & JCC Knowledge

• Process program registrations, payments, and transactions accurately.

• Maintain a strong working knowledge of JCC programs, services, memberships, events, policies, and facility offerings.

• Promote educational, cultural, recreational, fitness, aquatics, camp, preschool, and community programs across the organization.

• Help members navigate JCC systems and access information about available programs and services.

• Stay informed about upcoming events, schedules, and operational updates to provide accurate information to members and guests.

Teamwork & Professionalism

• Collaborate effectively with staff across all departments to ensure excellent member service.

• Participate in staff meetings, trainings, and professional development opportunities.

• Maintain a high level of professionalism, reliability, and confidentiality.

• Support special events and other organizational initiatives as needed.

• Perform additional duties as assigned based on the needs of the Kaiserman JCC.

Qualifications:

• Friendly, outgoing personality with a passion for customer service.

• Strong verbal and written communication skills.

• Ability to build rapport with members, guests, and staff.

• Knowledge of or willingness to learn JCC operations, membership systems, programs, and services.

• Strong organizational skills and attention to detail.

• Comfortable using multiple software platforms and learning new technology.

• Ability to multitask and work effectively in a fast-paced environment.

• Ability to work independently and collaboratively as part of a team.

• First Aid, CPR, and AED certifications preferred

Benefits and Compensation:

• Free membership to the Kaiserman JCC

• Generous discounts on Kaiserman JCC programming, including preschool, camp, and other offerings