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Location and Job Title:

Community Engagement Team Shift Supervisor
York JCC
2000 Hollywood Dr
York, PA 17403

Principal Responsibilities:

Overview: The Community Engagement Team Shift Supervisor is responsible for managing front desk staff according to policies and procedures in the absence of the Community Engagement Team Manager. Provide outstanding customer service to everyone including members, guests and staff.Will be the point person in emergency situations in the absence of the Community Engagement Manager and Membership Director. Supervisor as needed including feedback and direction to service associates.

Work Schedule: Part-time, non-exempt. 29 hours per week including 3 weekends per month

General Responsibilities:

Minimum Qualifications:

Minimum Experience:

  • High School Diploma; Associate's Degree preferred
  • Basic Computer Skills including Microsoft Word and Excel
  • 3-4 years' experience in customer service or sales position
  • 1-2 years' experience in supervisory role

Performance Expectations:

  • Positively and actively, promote the JCC's mission, membership programs, events, and charitable purpose to JCC members and the general public. Serve as a role model for members and staff demonstrating positive attitudes, appropriate attire and grooming, and an effective work ethic.
  • Be familiar with the mission and vision statements and Core Values of the York JCC. Model the core values while working and communicating with members and staff.
  • Protect confidentiality of records and information about staff, and use discretion when sharing any such information within legal confines.
  • Vision, Hearing, Speech
  • Must be able to lift at least 20 pounds.

Minimum physical requirements:

  • Vision, Hearing, Speech
  • Must be able to lift at least 20 pounds

Salary:

Under 25,000

Agency Information:

Who We Are

The JCC is a non-profit community center that welcomes the diverse population of York County, regardless of religion, financial or ethnic background. Since 1910 the JCC's role has changed and expanded to reflect the current times. Our staff is committed to providing members and guests with high quality programs and customer service. Included in a membership is the use of the fitness center, over 100 group and water fitness classes each week, lap and family swims, open gym use, family art and gym activities, a relaxation center complete with whirlpool, sauna and steam room, and discounts on fitness, social, and enrichment classes and programs.

The JCC provides programming for: