SCHEDULE: SATURDAYS: 1:00 pm-5:00 pm, SUNDAYS 1:00 pm-5:00 pm
Under the direct supervision of the Welcome Desk Supervisor, the Member and Guest Services Associate is primarily responsible for delivering the highest quality of customer service to all members and guests at the JCC. This position is the first point of contact to all members and guests and requires being responsive to members needs while possessing extensive knowledge of the JCC.
This person is responsible for being fully knowledgeable about the center and its programs/services, delivers the highest level of service to our members and potential members/guests, exemplifies professionalism, and ensures we adhere to the values and mission of the JCC.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to moderate to loud noise levels.
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit or stand for long periods of time; use a computer; talk and hear. The employee may also be required to reach, grab and grip with hands and arms; and stoop, kneel, or crouch. The employee may, at times, be required to lift, pull.
While performing the duties of this job, the employee may be required to lift and/or move up to 20 pounds.
This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.
The Jewish Community Center of Greater Baltimore is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.
JCC membership is like becoming a part of a family, everyone truly is welcome! Drop by and take a tour; you won't believe how many wonderful recreational, educational, social and cultural activities you will find here. There really is something for everyone! Members enjoy a wide variety of benefits including free group fitness classes and use of our Fitness Center, Aquatics Center, Parenting Center, Teen Center and Performing Arts Center. Special member rates save you money on many classes and events as well.