Location and Job Title:

Customer Service Desk Position.
Kaplen JCC on the Palisades
411 E. Clinton Ave.
Tenafly, NJ 07670

Principal Responsibilities:

Please send a resume and cover letter to jtaylor@jccotp.org

We are searching for customer service professionals for our Seiden Wellness Center desk

SWC is an upgraded, private gym, with permanent lockers, steam, sauna and the latest exercise equipment.

Our members come first and we aim for outstanding experiences on a daily basis.

Minimum Qualifications:

• Prior experience or passion for customer service or hospitality
• Ability to work and multi-task in a fast-paced environment as part of a team
• Display strong customer service skills with a positive and welcoming attitude
• Possess effective communication, organizational and interpersonal skills
• Computer skills and knowledge of relevant software (Microsoft Office Suite and Salesforce)
• Ability to work consistent schedule either early mornings, mornings, afternoons, evenings, and/or Sunday

Duties & Responsibilities

• Facilitate an exceptional experience for the JCC community through warm greetings, excellent customer service, and seamless check in processes
• Create memorable experiences for members and guests, anticipating and accommodating their needs
• Troubleshoot member issues and facilitate communication between supervisors
• Other duties as needed
• Comfortable standing or sitting for lengthy periods
• Process financial transactions as needed
• Moderate-extended use of computer screen, right or left-hand use, typing

Salary:

Under $25,000

Agency Information:

Kaplen JCC On The Palisades is a welcoming home away from home for all who pass through its front doors. Our 185,000 square foot building plus acres of outside grounds feature 2 fitness centers, an indoor and outdoor aquatics center, group exercise, spin and pilates studios, 2 gymnasiums, tennis and racquet courts, indoor track, a luxurious spa, multiple playgrounds and fields and so much more. The JCC is home to the renowned Thurnauer School of Music, Leonard and Syril Rubin Nursery School, Neil Klatskin Day Camp, and the JCC Dance and Drama Schools. The JCC is also proud to offer extensive, high quality programs and services to adults of all ages, as well as to seniors and individuals with special needs.

VISION

Our vision is to be the center point of Jewish life in our community and to engage all generations in our mission and values.

MISSION
Deeply rooted in Jewish values and tradition, the Kaplen JCC on the Palisades is a vibrant home for the Jewish People that welcomes all and cultivates the social, intellectual, physical and spiritual well-being of the entire community.

VALUES

We are committed to demonstrating the following values and ask respect for these values from those with whom we interact:

COMMUNITY
CONNECTION TO JUDAISM AND ISRAEL
INTEGRITY
QUALITY
RESPECT
RESPONSIBILITY
SAFETY

TIKKUN OLAM (repairing the world)