Location and Job Title:

Senior Director of Facilities & Campus Operations
Louis S. Wolk Jewish Community Center of Greater Rochester
1200 Edgewood Ave
Rochester, NY 14618

Principal Responsibilities:

The Director of Facilities is a senior operational leader responsible for the stewardship, safety, and performance of the JCC's physical campus and infrastructure. Reporting to the Chief Operating Officer, this role ensures that the JCC's facilities consistently support high-quality programs, positive member experiences, and a strong sense of belonging.

Operating in a complex, seven-day-a-week environment, the Director of Facilities leads both day-to-day operations and long-term planning. This role is central to the JCC's current period of reinvestment and transformation, with a strong emphasis on building systems, strengthening processes, and leading thoughtful change that aligns operational excellence with organizational values.

ESSENTIAL FUNCTIONS

Facilities & Campus Operations

• Oversee the operation, maintenance, and safety of a large, multi-use campus operating seven days per week.
• Ensure building systems--including HVAC, mechanical, electrical, plumbing, aquatic and pool systems, and life-safety infrastructure--are reliable, compliant, and well maintained.
• Create physical environments that reflect the JCC's commitment to care, dignity, hospitality, and belonging.

Team Leadership & Development

• Lead, manage, and continue to build a skilled, accountable, and mission-aligned facilities and maintenance team.
• Establish clear roles, schedules, and performance expectations rooted in professionalism and respect.
• Model leadership that reflects Jewish values and a commitment to people-centered operations.

Systems, Processes & Continuous Improvement

• Design and implement systems for preventive maintenance, work order management, asset tracking, and vendor coordination.
• Develop documented processes that promote consistency, transparency, and accountability.
• Lead change initiatives that improve efficiency, reliability, and long-term stewardship of facilities.

Capital Projects & Strategic Planning

• Partner with the COO and senior leadership on capital projects, renovations, deferred maintenance, and campus improvements.
• Support long-range planning efforts, including master site planning and future campus development.
• Coordinate consultants, engineers, architects, and contractors to ensure projects align with organizational priorities.

Financial Stewardship & Vendor Management

• Support development and oversight of facilities operating and capital budgets.
• Manage vendor relationships and service contracts with an emphasis on quality, accountability, and sustainability.
• Apply a stewardship mindset to physical assets and organizational resources.

Safety, Compliance & Risk Management

• Ensure compliance with all applicable local, state, and federal regulations.
• Oversee safety protocols, inspections, and emergency preparedness.
• Promote a culture of safety, preparedness, and shared responsibility.

Our Values in Action

The Director of Facilities brings Jewish values to life through the care of physical space and people:

• Kehillah (Community): Creating environments that support connection and shared experience
• Kavod (Respect): Maintaining facilities that honor the dignity of members, staff, and guests
• Hachnasat Orchim (Welcoming + Belonging): Ensuring spaces are inviting, accessible, and inclusive
• Shmirat HaGuf (Well-being): Supporting health, safety, and wellness through high-quality facilities
• Chesed (Compassion): Leading with care, patience, and humanity in both people management and decision making

OTHER DUTIES

• Performs all duties as assigned.

Minimum Qualifications:

EDUCATION & EXPERIENCE

• Experience leading facilities operations in a large, complex environment such as a community center, campus, school, healthcare, or similar setting.
• Demonstrated success implementing systems, processes, and operational improvements.
• Experience managing teams, contractors, and vendors in a service-driven environment.
• Technical expertise

KNOWLEDGE, SKILLS & ABILITIES

• Strong working knowledge of building systems and preventive maintenance practices.
• Strong organizational, communication, and problem-solving skills.
• Comfort leading change and navigating complexity.
• Values-Driven
• Systems-oriented leader who understands that facilities are foundational to mission and community.
• Collaborative leadership style
• Operational discipline

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS

• Regularly walks, stands, talk, hear, use hands and fingers, repetitive motion, carry, reach, push, climb, pull, stoop, kneel, crouch and lift up to 50lbs.
• Occasionally sits, crawls, balances, peripheral vision, depth of perception.
• Work is regularly performed in a combination of office and shop environments.
• Regularly exposed to moderate noise and working near moving mechanical parts.
• Regularly exposed to dust, odor, oil, and fumes.
• Occasionally exposed to extreme heat/humid conditions and extreme cold due to outdoor conditions.

WORK ENVIRONMENT

• Work is regularly performed in a combination of office and shop environments.
• Regularly exposed to moderate noise and working near moving mechanical parts.
• Regularly exposed to dust, odor, oil, and fumes.
• Occasionally exposed to extreme heat/humid conditions and extreme cold due to outdoor conditions.

Salary:

$85,000 - $95,000

Agency Information:

The JCC of Greater Rochester is a mission-driven community organization rooted in Jewish values and open to individuals and families of all backgrounds. The JCC serves as a center for connection, learning, wellness, and belonging, advancing Jewish life while strengthening the broader community through inclusive programs and services.

Our work is guided by core Jewish values, including Kehillah (community), Kavod (respect and dignity), Hachnasat Orchim (welcoming and belonging), Shmirat HaGuf (care for the body and well-being), and Chesed (compassion). These values inform how we care for people, steward resources, and create physical spaces that are safe, welcoming, and reflective of our mission.

The JCC encompasses a nearly 200,000 square foot facility on approximately 18 acres of developed campus, including parking and primary operations, along with an additional 10 acres of adjacent land dedicated to outdoor amenities--such as fields, tennis courts, and splash pad--and future campus development. Originally built in 1973 and expanded multiple times over the past five decades, the campus reflects both the organization's history and its future. The JCC is currently investing in facility upgrades, deferred maintenance, and long-term master site planning to ensure the campus continues to serve the community for generations to come.

Our Values in Action

• Kehillah (Community): Creating environments that support connection and shared experience
• Kavod (Respect): Maintaining facilities that honor the dignity of members, staff, and guests
• Hachnasat Orchim (Welcoming + Belonging): Ensuring spaces are inviting, accessible, and inclusive
• Shmirat HaGuf (Well-being): Supporting health, safety, and wellness through high-quality facilities
• Chesed (Compassion): Leading with care, patience, and humanity in both people management and decision-making