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Location and Job Title:

Customer Service Receptionist
Sid Jacobson JCC
300 Forest Dr
East Hills, NY 11548

Principal Responsibilities:

To apply, please send resume and cover letter to Lisa Rosenkrantz at lrosenkrantz@sjjcc.org

Sid Jacobson JCC and its surrounding campus provide a full range of cutting-edge recreational, health, fitness, educational, cultural arts, and social services programs. We acknowledge and honor the fundamental value and dignity of all individuals and strive to create and maintain an environment that is inclusive, equitable, and welcoming. We are dedicated to serving every aspect of community wellness, regardless of age or ability. We promote physical health through our innovative health and wellness center, while also providing for emotional and spiritual health through a variety of divorce, bereavement, and cancer support groups. In addition, we are Long Island's hub that addresses social justice, uses social action to better our society, and provides volunteers with the opportunity to give back.

Are you a person who wants to use your skills and superpowers for good? Are you looking for a job with a friendly and supportive team? Do you want to be part of a community of life changers committed to helping people? If the answers are "yes," we want you on our team here at Sid Jacobson JCC.

Our evening/weekend Customer Service Receptionist should have a personal touch and the ability to make anyone walking through our doors feel welcome and wanted. He/she/they is responsible for providing courteous and efficient service, including supplying information and responding to inquiries regarding Sid Jacobson JCC to employees, members, and public over the phone and face-to-face. This position is in Nassau County, Long Island.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet and welcome staff, members and guests in a warm and friendly manner as soon as they arrive and answer any questions they have
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward internal/external phone calls in a polite and friendly manner
  • Ensure reception area & mailroom are always tidy and presentable, with all necessary stationery and material (e.g. pens, forms and member brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive and sort daily mail and deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor ID's, etc.)
  • Provide coverage for the security officer as needed
  • Order agency-wide supplies and take and maintain inventory of supplies and restock as needed
  • Work in partnership with the Membership Department
  • Respond to basic membership related inquiries
  • Take potential members on tours
  • Participate in membership related agency events
  • Assist with member and non-member registration
  • Perform administrative duties such as filing, photocopying, and emailing
  • Other duties as directed by supervisor
  • Training staff for customer service role as they are on boarded

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school diploma or equivalent required
  • Minimum of 2 years relevant experience in an office environment and hands-on experience with office equipment
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Exceptional multi-tasking and time-management skills with the ability to prioritize tasks with limited guidance
  • Superior customer service skills and friendly demeanor and professional attitude and appearance
  • Proficiency in Microsoft Office Suite
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Team player with excellent organizational skills
  • Punctual and strong attendance history
  • Previous sales experience preferred but not required
  • Flexibility required

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, genetic information, sexual orientation, veteran status, military status, disability, or any other characteristic protected by law.

We offer:

  • Disability accommodations
  • Inclusive of minority and disadvantaged groups
  • LGBTQ+ friendly workplace
  • Age-inclusive Diversity and inclusion training or programs
  • Employee Discounts

Sid Jacobson JCC is a beneficiary agency of the UJA Federation of New York.

Minimum Qualifications:

RESPONSIBILITIES:

Training staff for customer service role as they are on boarded

Salary:

$35,000 - $45,000

Agency Information:

Sid Jacobson JCC and Bernice Jacobson Day School and Camp, our satellite campus in Brookville, are the best places to ENRICH yourself, EXPLORE Jewish culture and CONNECT with the community. We provide a comprehensive program based on Jewish values, traditions, heritage and culture, which enriches the lives of all individuals and families in our community. We are a proud beneficiary of UJA-Federation of New York. Bernice Jacobson Day School & Camp 340 Wheatley Road Old Westbury, NY 11545 516-626-1094 For more information, visit us at www.sjjcc.org!