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Location and Job Title:

Membership Director
The Memphis Jewish Community Center (MJCC)
6560 Poplar Ave.
Memphis, TN 38138

Principal Responsibilities:

Positions summary

The Membership Director is responsible for all aspects of membership development, customer service, member retention, and evaluation of systems used to achieve membership and customer service goals. This position is Full Time - 40+ hours/Exempt, Sunday - Thursday (Sunday 9-6) (Monday - Thursday 10am - 7pm)

Responsibilities

Develop and implement strategic approaches to membership recruitment, programs and outreach to ensure they are unique and/or competitive
Work to maximize the engagement and retention of existing membership and to increase new membership
Develop new and expand existing relationships with organizations and businesses in the Jewish and greater community that will enhance membership and the visibility of programs
Lead key membership campaigns
Development and management of department budget
Create and implement systems for monitoring and reporting membership numbers and income as it relates to budget
Ensure consistent customer service
Recruit, train, and develop staff to serve our membership
Supervise staff and oversee training and development for front line staff
Responsible for the day-to-day operations and functioning of the Member Services Desk
Responsible for hiring and training Babysitting staff
Be responsive to member feedback
Responsible for making sure all department payroll is turned in according to MJCC policy
Other reasonable duties as assigned by MJCC Senior Management Team

Minimum Qualifications:

Skills and Qualifications:

BA/BS degree from an accredited college or university
3-5 years of management/supervisory experience with proven sales ability
Strong customer focus, both internally and externally and the ability to foster this attitude and skill in others
Ability to adapt communication skills accordingly based on audience
Strong supervisory skills with the ability to train staff
Strong organizational skills
Strong capabilities in Microsoft Office products (most notably Microsoft word and Excel)
Willingness to work evenings, weekends and holidays as required
Work within the mission and vision of the MJCC

Salary:

$55000

Agency Information:

Located on 24 amazing acres in the heart of East Memphis, The Memphis Jewish Community Center has something for everyone of all shapes and sizes. We have an amazing Early Childhood Center, an expanded Fitness Center, a large outdoor water park, an Art House, Senior Adult gatherings, Summer Camp, After School activities, and most importantly a welcoming environment.