JOB DESCRIPTION

Receptionist

Reports To: Jewish Lifelong Engagement Director

Department: Jewish Lifelong Engagement

FLSA Classification: Part Time, hourly/non-exempt, up to 28 hours a week

Pay Rate (hourly): $14.00/hr

Updated Date: 04/01/2025

Hours: Variable days and hours

Benefits: Part-time employees enjoy many benefits at the Asheville JCC, including: discounted tuition at the JCC's 5-star early childhood and school aged programs, a generous schedule of paid holidays and PTO, membership at the JCC's state of the art aquatics center; complimentary swim lessons for employees' household members; and inclusion in a warm and welcoming center that has served the community for over 80 years. Scroll down for full benefits listing.

Job Summary: The Receptionist performs the administrative, financial, and security functions of the JCC's main reception desk. The Receptionist connects JCC members and community members to all of the JCC's programming, services, and engagement opportunities. The Receptionist supports the mission of the JCC by maintaining excellent customer service, following security protocol, and ensuring that every individual contacting the JCC receives a warm welcome, as well as encouragement and support to further engage with the JCC.

Principal Responsibilities:

The Receptionist is the welcoming "face" of the JCC to all who contact the organization. The Receptionist creates a sense of belonging among members and the community, encourages deeper engagement, and promptly acknowledges and addresses questions and concerns. They accomplish this through the following:

Sales and Engagement:

• Coordinate Asheville Jewish Community welcome activities; including preparing newcomer packets and providing information and resources about Jewish Asheville to newcomers

• Respond to all membership and membership benefit inquiries, schedule tours for new and prospective members, and troubleshoot and resolve member questions, concerns, and special circumstances

• Track and ensure proper follow-up of all membership, newcomer, and department tours

• Actively cross-sell JCC programs and services (ex. preschool, camp, afterschool, aquatics, adults, volunteer opportunities, fundraising events)

• Actively cross-sell Jewish Asheville organizations and services

• Support Jewish Lifelong Engagement Director with Welcome Shabbat, Brunch B'Yachad, Challah Club and other programs

Administration, Finance, and Security:

• Answer incoming phone calls in a prompt, welcoming, and helpful manner. Connect callers and route messages appropriately

• Visually monitor front door ingress/egress, warmly welcoming members and families, carefully assessing visitors who the receptionist does not recognize, and denying access to anyone who raises concern

• Ensure that staff, visitors, and members comply with JCC front door and sign-in policies

• Intake, sort & distribute incoming mail

• Process incoming mail and payments for point-of-sale items, membership fees, donations, and program fees using computer software

• Enforce all JCC safety, security, and membership policies and procedures

• Perform administrative tasks as requested

Reception Area:

• Ensure that the main lobby and reception desk are neat and clutter-free

• Periodically remove old flyers from bulletin board

• Ensure doors remain closed

• Assist with keeping the reception area reasonably quiet

Agency Responsibilities:

• Attend two all-staff meetings per year

• Follow all agency policies and procedures

• Keep informed of events and programs happening within every JCC department and throughout Jewish Asheville

Required Skills/Abilities:

• Exceptional verbal communication skills

• Exceptional conflict management skills

• Exceptional customer service skills

• Knowledge of Jewish culture, values, and traditions

• Proven skills developing connections with people

• Engaging, responsive, and professional attitude

• Ability to learn and utilize the JCC's membership database

Qualifications:

Education:

• High school diploma or equivalent preferred

Experience:

• Previous sales or customer service experience desirable

Physical Requirements:

• Prolonged sitting.

• Must be able to lift and move packages up to 40 lbs on flat and sloped terrain, indoors and outdoors.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits include:

• 30% discount for first child (20% for subsequent children) on tuition at the JCC's 5-star early childhood and school aged programs

• Paid holidays?

• One paid floating holiday or personal day to be chosen by the employee?

• Accrued, paid vacation and sick days?

• Paid weather/emergency related closures?

• Free, confidential counseling services through our Employee Assistance Plan?

• Aquatics membership for employee and their household?

• "Learn to Swim" lessons for employee and their household?

• Complimentary use of meeting spaces, including the pavilion, aquatics facility, and social hall?