Location and Job Title:

Personal Training Manager
Kaplen JCC on the Palisades
411 E. Clinton Ave.
Tenafly, NJ 07670

Principal Responsibilities:

The Personal Training Manager is responsible for the successful operation, staffing, and financial performance of the personal training department. This includes recruiting, training, and supervising a team of personal trainers; managing staff schedules and payroll; ensuring high-quality client service; and driving program growth through performance metrics and member engagement.

RESPONSIBILITIES AND OPPORTUNITIES

Staff Leadership & Supervision

• Hire, train, and onboard new personal trainers in alignment with organizational culture and service standards.

• Provide ongoing coaching, mentoring, and performance evaluations to support staff development and accountability.

• Schedule personal training staff to ensure optimal floor coverage and client availability.

• Lead regular team meetings and staff development workshops.

Client & Member Engagement

• Ensure a consistent, high-quality experience for all personal training clients.

• Respond to client concerns or complaints with professionalism and resolve issues in a timely manner.

• Assist trainers with client programming as needed and provide support for goal-setting, assessments, and client retention.

Payroll & Financial Oversight

• Accurately track trainer sessions and commissions for bi-weekly payroll processing.

• Monitor departmental budget and manage trainer hours to ensure cost-effective operations.

• Analyze revenue reports and drive performance goals, including monthly targets for sessions, new sales, and retention.

Program Growth & Administration

• Oversee scheduling of complimentary assessments, fitness consultations, and new member orientations.

• Collaborate with marketing and membership teams to promote training packages, seasonal programs, and special events.

• Maintain updated trainer bios, certifications, and compliance records.

• Track KPIs such as session utilization, trainer productivity, and revenue per client.

Facility & Operational Support

• Ensure training areas are clean, safe, and well-maintained.

• Enforce fitness floor policies and safety protocols.

• Participate in organizational staff events and cross-departmental planning as needed.

Minimum Qualifications:

• Minimum of 3 years experience as a certified personal trainer; 1-2 years in a supervisory or managerial role preferred.

• Current nationally accredited personal training certification (e.g., NASM, ACE, ACSM, NSCA).

• CPR/AED certification required.

• Strong communication, leadership, and organizational skills.

• Experience with fitness or CRM software (e.g., MindBody, ABC, Club OS) is a plus.

• Ability to manage multiple priorities in a fast-paced, customer-focused environment.

SALARY RANGE: $50,000 + commissions

BENEFITS

Full-time: Complimentary JCC family or Individual membership

employee discounts on all programs, services and events

Generous paid time off, paid floating federal holidays, paid Jewish holidays

Health and dental insurance

403b employer contribution

FSA/HSA options

Life insurance

long-term disability

To Apply: Please send resume to Hagit Tal at: Htal@jccotp.org

Salary:

$50000

Agency Information:

Kaplen JCC On The Palisades is a welcoming home away from home for all who pass through its front doors. Our 185,000 square foot building plus acres of outside grounds feature 2 fitness centers, an indoor and outdoor aquatics center, group exercise, spin and pilates studios, 2 gymnasiums, tennis and racquet courts, indoor track, a luxurious spa, multiple playgrounds and fields and so much more. The JCC is home to the renowned Thurnauer School of Music, Leonard and Syril Rubin Nursery School, Neil Klatskin Day Camp, and the JCC Dance and Drama Schools. The JCC is also proud to offer extensive, high quality programs and services to adults of all ages, as well as to seniors and individuals with special needs.

VISION

Our vision is to be the center point of Jewish life in our community and to engage all generations in our mission and values.

MISSION
Deeply rooted in Jewish values and tradition, the Kaplen JCC on the Palisades is a vibrant home for the Jewish People that welcomes all and cultivates the social, intellectual, physical and spiritual well-being of the entire community.

VALUES

We are committed to demonstrating the following values and ask respect for these values from those with whom we interact:

COMMUNITY
CONNECTION TO JUDAISM AND ISRAEL
INTEGRITY
QUALITY
RESPECT
RESPONSIBILITY
SAFETY
TIKKUN OLAM (repairing the world)