Location and Job Title:

Receptionist
Asheville JCC
236 Charlotte St
Asheville, NC 28801

Principal Responsibilities:

Overview

The Receptionist performs the administrative, financial, and security functions of the JCC's main reception desk. The Receptionist connects JCC members and community members to all of the JCC's programming, services, and engagement opportunities. The Receptionist supports the mission of the JCC by maintaining excellent customer service, following security protocol, and ensuring that every individual contacting the JCC receives a warm welcome, as well as encouragement and support to further engage with the JCC.

What You'll Do

• Sales & Engagement
  • Coordinate Asheville Jewish Community welcome activities; including preparing newcomer packets and providing information and resources about Jewish Asheville to newcomers
  • Respond to all membership and membership benefit inquiries, schedule tours for new and prospective members, and troubleshoot and resolve member questions, concerns, and special circumstances
  • Track and ensure proper follow-up of all membership, newcomer, and department tours
  • Actively cross-sell JCC programs and services (ex. preschool, camp, afterschool, aquatics, adults, volunteer opportunities, fundraising events)
  • Actively cross-sell Jewish Asheville organizations and services
  • Support Jewish Lifelong Engagement Director with Welcome Shabbat, Brunch B'Yachad, Challah Club and other programs
• Administration, Finance, & Security
  • Answer incoming phone calls in a prompt, welcoming, and helpful manner. Connect callers and route messages appropriately
  • Visually monitor front door ingress/egress, warmly welcoming members and families, carefully assessing visitors who the receptionist does not recognize, and denying access to anyone who raises concern
  • Ensure that staff, visitors, and members comply with JCC front door and sign-in policies
  • Intake, sort & distribute incoming mail
  • Process incoming mail and payments for point-of-sale items, membership fees, donations, and program fees using computer software
  • Enforce all JCC safety, security, and membership policies and procedures
  • Perform administrative tasks as requested
• Reception Area
  • Ensure that the main lobby and reception desk are neat and clutter-free
  • Periodically remove old flyers from bulletin board
  • Ensure doors remain closed
  • Assist with keeping the reception area reasonably quiet
• Agency Responsibilities
  • Attend two all-staff meetings per year
  • Follow all agency policies and procedures
  • Keep informed of events and programs happening within every JCC department and throughout Jewish Asheville

Minimum Qualifications:

What We're Looking For

• Required Skills & Abilities
  • Exceptional verbal communication skills, conflict management skills, and customer service skills.
  • Knowledge of Jewish culture, values, and traditions.
  • Ability to learn and utilize the JCC's membership database.
• Education & Experience
  • High School Diploma or equivalent preferred
  • Previous sales or customer service experience desirable
• Physical Requirements
  • Prolonged sitting
  • Must be able to lift and move packages up to 40lbs on a flat and sloped terrain, indoors and outdoors

Why You'll Love Working Here

Part-time employees enjoy paid holidays, PTO/sick days, one floating holiday, free counseling services through EAN, discounted tuition at the JCC's 5-star early childhood and school aged programs, membership at our state-of-the-art aquatics center, and complimentary use of meeting spaces. You'll join a collaborative team that's been building community in Asheville for more than 80 years.

How to Apply

HR Email: hr@jcc-asheville.org

To apply, email HR at the email above. An automated email will be sent to you with a link to the official JCC application form. You'll be able to attach your resume and cover letter directly through that form.

The full job description will be provided during the interview process.

Salary:

Under $25,000

Agency Information:

At the Asheville JCC, all are welcome to share in Jewish traditions, values and culture. The AJCC has been the home for Jewish life in Western North Carolina since 1940, and today we continue to be a vibrant and diverse community of people. The Asheville JCC strengthens Jewish identity, celebrates Jewish culture and builds community through a wide variety of programs for people from all backgrounds, at every stage of life.