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Location and Job Title:

Case Manager-Weinberg Center for Balanced Living
Educational Alliance
197 E Broadway
New York, NY 10002

Principal Responsibilities:

Provide case assessment, information and referral, assistance, and case management to clients and caregivers who participate in the Weinberg Center for Balanced Living (WCBL), and/or reside at Podell Houses or Weinberg Apartments. This position requires on-site presence at the Manny Cantor Center four days per week and one day per week at the Weinberg Apartments. Services will be provided in both English and Cantonese/Mandarin.

  • Regular contact with clients, developing individualized care plans that are culturally sensitive and language appropriate
  • Work as member of interdisciplinary team to support WCBL program activities, including facilitating at least one group session for members and assisting with special events
  • Participate in regularly scheduled case conferences, weekly supervision and WCBL staff meetings, and other special agency staff meetings
  • Direct contact with the Building Manager of Podell Houses and Weinberg Apartments
  • Direct contact with NYC Aging Program Officer during social services audts.
  • Key Responsibilities
  • Case Assistance and Management
    • Maintain a regular caseload of clients, assess clients for social work services, conduct home visits, and provide case assistance and management services to clients and their caregivers
    • Assist with obtaining concrete services, including but not limited to completing clients' enrollment/re-enrollment applications for 202 housing and benefits and entitlements programs, and provide crisis intervention when needed
    • Develop individualized care plans that ensure a seamless system of services and are culturally sensitive and language appropriate
    • Refer clients to external organizations and community partners and share information about community resources with WCBL members, clients, and colleagues
    • Assist older adults with WCBL membership registration and renewal applications and annually update client's membership profile on NYC Aging's online database
    • Maintain appropriate physical and digital client files and documentation, such as consent forms, case logs, and information and referral logs, for monthly submission to NYC Aging
    • Within 4 days of any service provided to a client, input clear and comprehensive case notes into NYC Aging's online database, following the funder's prescribed case note format
    • Escort clients to appointments for benefits and entitlement meetings (e.g., Social Security Administration, Medicaid, and other offices) when appropriate
    • Provide interpretation services and assist in translation of written communication as needed
    Program Support
    • Assist in coordination of special events at 202 housing and at WCBL
    • Facilitate groups that stimulate client support and engagement and collaborate with community providers and colleagues to implement educational workshops about relevant social services topics (e.g., housing; entitlements; end-of-life planning; grief support; etc.)
    • Respond to telephone, email and in-person inquiries regarding WCBL activities
    • Assist with unexpected disruptions in program activities, such as staff absences, weather emergencies, and provide support to daily programs, as directed by Program Directors
    Job Requirements and Desired Skills
    • BSW/BA with at least 1 year experience working with older adults, especially those who may live with age-related cognitive and mental impairments
    • Bilingual Chinese/English required
    • Knowledge of entitlements and community-based resources for older adults
    • Ability to demonstrate excellent judgement and discretion in dealing with confidential and sensitive information
    • Skilled in client need assessment, prioritization of case load needs, and crisis intervention
    • Demonstrated knowledge of community resources for individuals and families
    • Ability to appropriately interact with New Yorkers of diverse religious, cultural and social backgrounds required.
    • Excellent interpersonal and written and verbal communication skills required.
    • Ability to handle challenging situations in a professional and courteous manner
    • Technological proficiency with Microsoft Suite, Google Suite, and internet research
    • Maintenance of confidentiality of records
    • Ability to operate in a deadline-driven environment

Minimum Qualifications:


$45,000 - $55,000

Agency Information:

A nonprofit beacon of hope for over 130 years, as a historically Jewish organization Educational Alliance believes in the power of communities to lift up people of all ages and turn strangers into neighbors. We offer high-quality, affordable education programs, health services, and diverse cultural enrichment right where New Yorkers live and raise their families. We make the city a brighter, friendlier and more supportive place. Our community centers offer multi-generational programs that push boundaries and break barriers, sharing critical tools to foster relationships and advance the well-being of people in New York City.

Our pioneering educational programs--like 2Generation Head Start, and courses ranging from art to fitness, career readiness to citizenship--are carefully curated and developed with our city's residents in mind. We offer dozens of options and we never stop innovating to help people of all ages grow, connect, and engage.

Guided by Jewish values, Educational Alliance celebrates the differences and individuality every person brings when they walk through our doors because we know that there is more that connects us than keeps us divided. Today, our reach extends beyond the city as our innovative programs serve as models for other organizations to adopt and implement in their communities. We invite you to join us as we partner with our neighbors, strengthen our city, and pave the way for more generations of New Yorkers to live enriched and fulfilling lives - because you belong here.