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Location and Job Title:

Welcome Desk Coordinator
JCC of Stamford
1035 Newfield Ave
Stamford, CT 06905

Principal Responsibilities:

Welcome Desk Associates are the face of the JCC of Stamford and are responsible for maintaining high standards of customer service as they interact in a friendly, helpful and professional manner with all who enter our doors.

This is a full-time position and include regular evening hours and occasional weekend hours.

Principal Responsibilities:

• Create a positive welcoming environment for all those who come to the JCC of Stamford (also known as "The J").
• Provide exceptional customer service to members, non-members, prospective members, program participants, guests and staff at The J, in person and over the phone.
• Check-in members, program participants and guests using J procedures.
• Provide information regarding membership, policies and procedures, program events and classes, current and upcoming activities in a timely and efficient manner to both customers and staff.
• Answer phones politely and professionally, redirecting all calls to the appropriate staff
• Use JCC membership software to: process financial transactions including; class registrations, personal training, private swimming lessons, program events, and membership transactions, enter new members and make changes and updates to members' accounts with a high degree of accuracy.
• Take reservations for group exercise classes, racquetball and sports courts.
• Follow established procedures in the event of an emergency.
• Make sure the welcome desk is kept neat and tidy with all flyers and materials replenished as needed.
• Report maintenance and facilities requests to appropriate staff.
• Additional clerical duties as needed.
• Act and dress professionally.Conduct yourself in a professional manner and represent the J in a positive light at all times.

Minimum Qualifications:

Qualifications:

• Exceptional interpersonal skills and commitment to providing quality customer service
• Excellent computer skills, with proficiency in Microsoft Word, Excel and Outlook and the ability to learn the JCC's membership software.Good typing skills and accurate data entry are a must.
• Competence in basic-level mathematics
• Ability to work independently, set priorities and handle multiple tasks
• Detail oriented
• Absolute reliability
• Flexible schedule (some weekend work required at times)
• Friendliness
• Good oral and written communication skills
• Ability to work independently, set priorities and handle multiple tasks
• High school graduate or some college
• Minimum of two years of customer service or related experience.

Salary:

35,000 - 45,000

Agency Information:

The JCC of Stamford is a cultural, educational and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. We are driven by the Jewish values of welcoming guests, kindness, respect, and communal responsibility, and we warmly welcome people of all ages, faiths, ethnicity and background