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Location and Job Title:

Member and Guest Services Welcome Desk Supervisor
JCC of Greater Baltimore
3506 Gwynnbrook Ave
Rosenbloom Campus
Owings Mills, MD 21117

Principal Responsibilities:

SUMMARY:

Under the direct supervision of the Assistant Director of Member and Guest Services, the Member and Guest Services Welcome Desk Supervisor is primarily responsible for delivering best in class customer service to all members and guests at the JCC at the desk as well as supervising the desk staff in the Owings Mills building. In addition to being the primary contact point for Member Services on Saturdays, they will also provide support for the membership team as needed. This position is the first point of contact to all members and guests. In this role, this individual is responsible for being fully knowledgeable about the center and its programs/services, maintaining a welcoming warm attitude with members and potential members/guests, exemplifying professionalism, and ensuring adherence to the values and mission of the JCC.

Current hours: Tuesday-Friday 5:30 am to 2:00 pm and Saturday 9:30am-5:30pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to moderate to loud noise levels.

PHYSICAL DEMANDS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit or stand for long periods of time; use a computer; talk and hear. The employee may also be required to reach, grab and grip with hands and arms; and stoop, kneel, or crouch. The employee may, at times, be required to lift, pull.

While performing the duties of this job, the employee may be required to lift and/or move up to 20 pounds.

This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

Minimum Qualifications:

QUALIFICATIONS:

Salary:

25,000 - 35,000

Agency Information:

JCC membership is like becoming a part of a family, everyone truly is welcome! Drop by and take a tour; you won't believe how many wonderful recreational, educational, social and cultural activities you will find here. There really is something for everyone! Members enjoy a wide variety of benefits including free group fitness classes and use of our Fitness Center, Aquatics Center, Parenting Center, Teen Center and Performing Arts Center. Special member rates save you money on many classes and events as well.